The Delta Financial Systems Limited website utilises the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards.
The cookies used by us are based on the International Chamber of Commerce guide for cookie categories:
- Strictly necessary
‘Strictly necessary’ cookies are essential in order to enable you to move around our website and use its features, such as accessing secure areas of our website (e.g. The Client Portal). Without these essential cookies, services you have specifically asked for cannot be provided.
‘Performance cookies’ collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is used to help us improve how our website works.
What do I need to do?
The cookie settings on this website are set to ‘allow all cookies’ to improve the overall performance of our website and give you the best user experience.
How do I remove Cookies from my PC?
Internet Explorer: Select the Tools menu from the Internet Explorer window and click Delete Browsing History. In the Delete Browsing History window, check the box next to Cookies. You can uncheck everything else if you want to remove only cookies
Google Chrome: Select the Settings menu from the Chrome menu icon and click Show advanced settings at the bottom. In the Privacy section, click Content settings button and in the Cookies section, Click All cookies and site data to Delete all cookies, click Remove all button.
Safety and Security Tips
- If using a public computer or terminal, always log out and close the browser when you complete an online session.
- Keep your passwords private. Remember, anybody who knows your password may access your account.
- When creating a password, use at least 8 characters – a combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password.
- Avoid using the same password for multiple online accounts.
Please note: We will never ask you to confirm any account or credit card details via email and if you receive an email claiming to be from Delta Financial Systems Limited asking you to do so then please ignore it and do not respond.
As a leading FinTech provider to the UK lifetime savings industry, managing and protecting data is at the heart of everything we do. We are committed to protecting your information and respecting your privacy rights. The aim of this page is to explain how we may gather and use information about you through your interactions with us, including use of this website and other software developed by us. All use of such information is governed by the principles and practices set out in this statement.
- Any personal information you give us via forms on the site is treated as confidential and only used to provide our services or communicate with you about them.
- We only share your information with third parties acting on our behalf to provide our services, or where required by law.
- By sending us information via a form on this site, you consent to our use of this information as explained on this page.
- Your use of this site implies consent for the setting of cookies, unless you change your privacy preferences.
What is personal information?
When we talk about personal information we mean information about an individual that can identify them, like their name, address, e-mail address, company name and telephone number. It can relate to customers, employees, shareholders, business contacts and suppliers. Any reference to “information” or “data” in this policy is a reference to personal information about a living individual.
What information do we hold?
We may collect and process the following personal information about you:
|TYPE OF DATA||DESCRIPTION||EXAMPLES OF HOW WE USE IT|
|Contact||Who you are
How to contact you, including your email address and postcode
|Servicing your product
|Consent & preferences||Ways you want us to market to you||Marketing|
|Technical||Details on the devices and technology you use||Making sure our products and services are fit for purpose|
Where do we get our information from?
Information you give us directly (when you fill in forms or contact us by phone, e-mail etc.).
Information we collect about you or receive from other sources. This could be information you provide to us electronically (through our website or an online portal, for example), information we get from your online browsing activity, information from a third party or from publicly available sources such as social media platforms.
How do we use your information?
We use personal information that we hold about you:
- To carry out our responsibilities resulting from any contracts you’ve entered into with us and to provide you with the information, products and services that you’ve asked from us.
- To provide you with marketing information about services and products we offer which may be of interest to you. Based on your marketing preferences, we may deliver this information by post, telephone, e-mail or through Social Media.
- To tell you about changes to our services and products.
- To comply with any applicable legal or regulatory requirements.
- To run our business in an efficient and proper way. This includes testing our systems, managing our financial position, business capability, planning, communications, corporate governance, and audit.
- For any other purpose that we’ve agreed with you from time to time.
- When you apply for a product or to receive a service from us, the application form you fill out or the resulting contract may contain additional conditions relating to the way we use and process your personal information. These will apply in addition to the above uses.
- Using your information in accordance with data protection laws
- Providing our contracts & services to you: We’ll process your personal information to carry out our responsibilities resulting from any agreements you’ve entered into with us and to provide you with the information, products and services you’ve asked from us, which may include online services.
- Complying with applicable laws: We may process your personal information to comply with any legal obligation we’re subject to.
We may use your information to provide you with marketing information about our services or products where you’ve provided your consent for us to do so. You may opt out of receiving this information at any time by e-mailing or telephoning your Relationship Manager. Alternatively, you can also use the Contact Us section of our website.
Special category (sensitive) data: We do not collect sensitive data and will never ask you to provide information which could be classified as such.
Please be aware that the personal information you provide to us, and which we collect about you, is required for us to be able to provide our services to you and without it we may not be able to do so.
How long do we keep your information for?
We’ll keep your personal information in accordance with our internal retention policies. We’ll determine the length of time we keep it for based on the minimum retention periods required by law or regulation. We’ll only keep your personal information after this period if there’s a legitimate and provable business reason to do so.
Who do we share your personal information with?
We’ll only disclose your information to:
Regulators, government (e.g. HMRC) and law enforcement agencies.
Additionally, we may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we’ll disclose your personal data to the prospective seller or buyer of such business or assets.
- If we, or substantially all of our assets, are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
- In order to enforce or apply the terms of any contract with you.
- If we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or regulatory requirements, or otherwise for the prevention or detection of fraud or crime.
Transferring your data outside the EU
Unfortunately, sending information via e-mail is not completely secure; anything you send is done so at your own risk. Once received, we will secure your information in accordance with our security procedures and controls.
How we safeguard your data
We have put in place appropriate technical measures to safeguard the Personal Information we collect from you in connection with our products and services. In addition, we limit access to your Personal Information to only those employees who have a business need to know. However, please note that although we have taken steps to protect your Personal Information, no service is completely secure and therefore we cannot guarantee the security of your Personal Information.
You have rights under data protection law that relate to the way we process your personal data. More information on these rights can be found on the Information Commissioner’s website. If you wish to exercise any these rights, please get in touch with your Relationship Manager. Alternatively, you can also use the Contact Us section of our website.
|1.||The right to access the personal data that we hold about you.|
|2.||The right to make us correct any inaccurate personal data we hold about you|
|3.||The right to make us erase any personal data we hold about you. This right will only apply where for example):
We no longer need to use the personal data to achieve the purpose we collected it for
You withdraw your consent if we’re using your personal data based on that consent
Where you object to the way we use your data, and there is no overriding legitimate interest
|4.||The right to restrict our processing of the personal data we hold about you. This right will only apply where for example:
You dispute the accuracy of the personal data we hold
You would like your data erased, but we require to hold it in order to stop its processing
You have the right to require us to erase the personal data but would prefer that our processing is restricted instead
Where we no longer need to use the personal data to achieve the purpose we collected it for, but you need the data for legal claims.
|5.||The right to object to our processing of personal data we hold about you (including for the purposes of sending marketing materials to you).|
|6.||The right to receive personal data, which you have provided to us, in a structured, commonly used and machine-readable format. You also have the right to make us transfer this personal data to another organisation.|
|7.||The right to withdraw your consent, where we’re relying on it to use your personal data (for example, to provide you with marketing information about our services or products).|
Contacts and complaints
If you have any concerns about the way we process your personal data or are not happy with the way we’ve handled a request by you in relation to your rights, you also have the right to make a complaint to the Information Commissioner’s Office.
Their address is:
First Contact Team
Information Commissioner’s Office
Data Protection Officer
Delta Financial Systems Limited has appointed a Data Protection Officer to provide expert advice and monitor compliance with data protection laws:
Name: Iain Tait
E-mail address: firstname.lastname@example.org
Notification of a Breach
If a breach of data occurs, we will notify those affected within 72 hours of first becoming aware of a breach. We will have installed a Wordfence plugin by the 25th May, with notifications turned on to ensure any potential threats are identified in a reasonable timescale.