Training Services

Training

Delta provides a range of training options to ensure our customers make the best possible
use of our software.  Detailed below is more information about the training we can provide to
ensure you achieve this.

Making sure your staff have proper training is essential to the successful use of the system.
Proper training from the people who created the software will ensure not only that the solution
is used consistently in your organization, but that the greatest possible benefits are derived from it.
Our training is designed so that delegates attending a training session leave fully aware of how
the system works in the relevant areas covered during the sessions. All training sessions are
highly focused on the effective use of the system for the specific business areas covered and
involve considerable hands-on use of the software by each delegate.
Delta’s public training courses take place in our dedicated training centre at our Nuneaton HQ
building, with a state-of-the-art audio-visual training room. Every delegate has their own dedicated
machine running a stand-alone version of the system, allowing all users to perform the same tasks
simultaneously, as directed by the course instructor.
In addition, at our public courses, full refreshments including lunch and unlimited tea, coffee and
soft drinks are provided throughout the day. Regular breaks are scheduled and a public break-out
area is provided to allow delegates to digest and discuss the course material covered. To further
assist all users free broadband internet access is also available to allow them to keep in touch if need be!
Training may also be provided on-site at a customer’s offices. Where this is the case, we would
ordinarily expect the user firm to provide the relevant audio-visual and computer equipment for each
delegate, e.g. laptops, projector, screen etc. and an environment conducive to a dedicated training course.
In addition, because the course instructor would be required to travel to and from the site by whichever
means is most appropriate, and may also require an overnight stay before or after the course depending
on its location, disbursements for travel and accommodation may also be charged in addition.

Training Options

There are a number of training options available:
• Public training course (full day) – delegates from more than one firm likely to be attending (Delta training centre in Nuneaton)
£295 per delegate attending per day, up to 8 delegates

• Public training course (half day) – delegates from more than one firm likely to be attending (Delta training centre in Nuneaton)
£195 per delegate attending per day, up to 8 delegates
• Private training course – delegates from your firm only attending (Delta training centre in Nuneaton)
greater of £1,000 per day minimum, or £250 per delegate per day, up to 8 delegates
• Private training course - delegates from your firm only attending (on-site at your offices)
greater of £2,800  per day minimum, or £350 per delegate per day, up to 8 delegates

Training schedule

Each course (whether in our training centre or in your offices) typically consists of 4 sections,
with each session around an hour and a quarter long. The training day starts at 10am to give
delegates time to arrive and aims to finish around 4pm.

The half day sessions are for a morning or afternoon and therefore include either Session 1 and 2

or Session 3 and 4.  In either case, lunch is included.

Cancellation Policy

There is a simple cancellation policy for all training courses.

For public training courses, there is a charge of 50% of the price for cancellation within 10
working days of the course, and 100% of the price for cancellations with 5 working days.
For private training courses, there is a charge of 50% of the price for cancellation within
15 working days of the course, and 100% of the price for cancellations with 10 working days,
plus the full cost of any disbursements booked which are then not refundable, e.g. travel or hotels.
Delta reserves the right to cancel any training course at any time due to insufficient demand
but will always endeavour to give not less than 7 calendar days notice, unless cancellation
is due to an exceptional event outwith our control e.g. the sudden illness or non-availability
of the course instructor.